Privacy Policy
Last Updated: September 24, 2026
 

Key Lime Design Build LLC (“Key Lime Design Build,” “Key Lime,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, contacting us, or using our services.
 

This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices available to you.
 

1. Information We Collect
 

When you interact with our website or request services from Key Lime Design Build LLC, we may collect information such as:
 

• Full name

• Email address

• Telephone number

• Property or service address

• Billing or service-related information

• Information about the services you are requesting

• Information about items or materials requiring removal

• Project descriptions and other details you voluntarily provide

• Photographs or files you voluntarily upload

• Information you provide when communicating with us

• Website usage, device, browser, and technical information collected through cookies or similar technologies

We collect information that is reasonably necessary to respond to requests, provide estimates, communicate with customers, provide services, operate our business, and improve our website and services.
 

2. How We Use Your Information
 

We may use personal information to:
 

• Respond to quote and service requests

• Contact you regarding your inquiry

• Prepare and provide estimates

• Schedule appointments and services

• Communicate with you about an existing or potential project

• Provide and manage our services

• Process payments when applicable

• Respond to customer inquiries

• Maintain business and transaction records

• Improve our website, services, and customer experience

• Monitor and maintain website security

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable laws and legal obligations
   

We do not use information submitted through our website for purposes unrelated to the reason it was provided unless permitted by applicable law or we provide additional notice when required.
 

3. Information Submitted Through Our Website
 

When you submit information through a quote request, contact form, scheduling form, or other website form, the information may be stored electronically and accessed by authorized personnel of Key Lime Design Build LLC and authorized service providers who assist us with operating our business.
 

These systems may include website hosting platforms, customer relationship management (CRM) systems, scheduling systems, communication platforms, payment-processing services, cloud storage, and other business software.

We take reasonable steps to limit access to personal information to individuals and service providers who have a legitimate business need to access it.
 

4. Photos and Uploaded Information
 

If you submit photographs of items, rooms, properties, construction areas, or other materials as part of a quote or service request, those files may be reviewed by Key Lime Design Build LLC for purposes such as estimating the scope of work, determining service requirements, planning a project, and providing requested services.

Please do not submit Social Security numbers, passwords, financial-account credentials, medical information, or other highly sensitive personal information through our website forms unless specifically requested through an appropriate secure process.
 

5. How We Share Information
 

We may share personal information when reasonably necessary to operate our business, fulfill a request, or provide services.
 

Information may be shared with:
 

• Authorized employees and representatives of Key Lime Design Build LLC

• Customer relationship management (CRM) and business-management service providers

• Website hosting and technology service providers

• Scheduling and appointment-management providers

• Payment processors and financial-service providers

• Contractors, subcontractors, vendors, or service providers involved in fulfilling a requested service

• Professional advisers and business service providers

• Government agencies, courts, regulators, or law-enforcement authorities when required or permitted by law

• Other parties when necessary to protect our rights, property, customers, or business operations
   

We do not sell personal information as part of our ordinary business operations.
 

6. Cookies and Similar Technologies
 

Our website may use cookies, pixels, analytics tools, and similar technologies to:
 

• Operate and maintain website functionality

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Analyze customer interactions

• Measure marketing and advertising effectiveness

• Detect security issues, fraud, or abuse
   

Third-party services incorporated into our website may collect information in accordance with their own privacy practices.
 

You may be able to control or restrict certain cookies through your browser or device settings. Disabling certain technologies may affect the functionality of portions of our website.
 

7. Data Security
 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
 

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.
 

8. Data Retention
 

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and transaction records, provide services, resolve disputes, comply with legal and regulatory obligations, and protect our legitimate business interests.
 

When personal information is no longer reasonably necessary for these purposes, we may securely delete, destroy, or de-identify it when appropriate.
 

9. Your Privacy Rights
 

Depending on your location and the laws applicable to you, you may have certain rights regarding your personal information.
 

These rights may include the right to:
 

• Request information about the personal information we collect or process

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of personal information, subject to applicable legal exceptions

• Request information about how personal information is collected and used

• Opt out of certain marketing communications

• Exercise other privacy rights provided by applicable law
   

We may need to verify your identity before fulfilling certain requests in order to protect personal information and prevent unauthorized requests.
 

To submit a privacy-related request, please contact us using the information provided below.
 

10. Marketing Communications
 

If you voluntarily provide your contact information and consent to receive marketing communications, we may use that information to send promotional or informational communications about our services, offers, projects, or other business updates.
 

You may opt out of marketing emails by using the unsubscribe mechanism included in the communication.

Where required by applicable law, we will obtain appropriate consent before sending certain marketing communications, including text messages or other electronic communications.
 

Opting out of marketing communications does not prevent us from contacting you regarding an existing customer relationship, service request, transaction, appointment, account, or other communication permitted by law.
 

11. Children's Privacy
 

Our website and services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in connection with our services.
 

12. Third-Party Websites and Services
 

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
 

We are not responsible for the privacy practices, security, or content of third-party websites or services.
 

We encourage you to review the privacy policies of third parties before providing them with personal information.
 

13. Business Transfers
 

If Key Lime Design Build LLC undergoes a merger, acquisition, reorganization, sale of assets, financing transaction, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
 

14. Changes to This Privacy Policy
 

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.
 

When changes are made, we will update the Last Updated date at the top of this Privacy Policy.
 

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
 

15. Contact Us
 

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:
 

Key Lime Design Build LLC

Phone: 289-200-8880
Website: keylimedesignbuild.com
Email: hello@keylimedesignbuild.com 
 

You may also contact us through the contact information provided on our website.

Key Lime Design Build LLC